HOW CAN WE HELP YOU?
Looking for details? Our FAQs answer the questions we get most often.
About SUHISU
What materials are SUHISU pieces made from?
Our jewelry is crafted from high-quality, surgical-grade stainless steel, as well as sterling silver and gold-plated finishes.
We never use brass or low-grade alloys, ensuring each piece is designed for durability, comfort, and everyday wear.
Are SUHISU pieces hypoallergenic?
Our jewelry is designed to be gentle on the skin and suitable for most sensitive wearers.
We use carefully selected materials that help minimize irritation during daily use.
Can I wear my jewelry in water?
Our pieces are water-resistant and suitable for everyday activities such as hand washing or light splashes.
To maintain their finish and longevity, we recommend avoiding prolonged exposure to water, salt, or chlorine.
How should I care for my jewelry?
To keep your SUHISU pieces looking their best:
• Avoid contact with perfumes, lotions, and harsh chemicals
• Gently wipe with a soft cloth after wear
• Store separately when not in use
Simple care helps preserve their beauty over time.
Order & Shipping
What payment methods do you accept?
We accept major credit and debit cards, as well as secure digital payment options such as Apple Pay and Google Pay. All transactions are processed securely.
Where do you ship to?
SUHISU ships internationally. Available shipping options and destinations are displayed at checkout based on your location. For details, please see our Shipping Policy.
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location. For details, please see our Shipping Policy.
How much does shipping cost?
Shipping costs are calculated at checkout and depend on your location. Free delivery is available on qualifying orders. For details, see our Shipping Policy.
Can I make changes to my order after it’s placed?
If your order has not yet been shipped, we will do our best to assist with any changes.
Please contact us as soon as possible after placing your order.
What if I provided the wrong shipping address?
If you notice an incorrect address, contact us immediately. Once an order has been shipped, we are unable to make changes to the delivery address.
What if my package is lost or delayed?
If your package is delayed or appears lost, please reach out to our support team. We’ll investigate the issue with the carrier and do our best to assist you promptly.
Warranty & Quality
Does SUHISU offer a warranty?
SUHISU offers a one-year warranty from the date of purchase, covering eligible manufacturing-related issues under normal and intended use.
What is covered by warranty?
Our warranty covers material or finish-related issues, such as color fading or coating wear that may occur under proper use of the product. The warranty does not cover damage caused by misuse, accidents, improper care, exposure to chemicals, or normal wear beyond intended use.
How do I submit a warranty claim?
To submit a warranty claim, please contact our support team with your order number and clear photos of the item. All claims are subject to inspection before approval. If the issue is deemed eligible, we will advise on the next steps.
Returns & Exchanges
Can I return or exchange my purchase?
We offer returns and exchanges within 30 days of delivery, provided items are unworn, unused, and in their original condition.
How do I start a return?
To initiate a return or exchange, please contact our support team with your order number. Our team will guide you through the next steps.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item is confirmed to be damaged or defective upon arrival.
When will I receive my refund?
Once your return is received and inspected, refunds are issued to the original payment method. Please allow 7–10 business days for the refund to be processed after approval.
What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us promptly with clear photos or evidence. Once reviewed and approved by the SUHISU team, a refund or replacement will be arranged.
STILL NEED HELP?
We’re just an email away at info@suhisu.com